I'm thoroughly enjoying EQ2 but their Marketing department continues to marr the enjoyment.
This time it's a Catch 22 situation created inadvertently by the ongoing design of the business model.
I had purchased a month's Gold sub on an account. As this account allowed me to create all the non-free classes I made several. I also purchased a substantial amount of Station Cash so that I could unlock them once my account reverted to Bronze.
After a month my account reverted to Bronze. I couldn't log in because the characters displaying were not free. I couldn't buy them, despite having plenty of Station Cash on the account, because the shop is inside the game and I couldn't log in. So I couldn't log in and because I couldn't log in I couldn't unlock what I needed to to be able to log in. Catch 22.
I posted on the forum, Smokejumper, Senior Producer of the game, posted to say I could fix it by subbing to Gold or by using some website. I couldn't find this website. Nor could the very expert Zam community manager for EQ2. Nor could the Senior Moderator for SOE. It didn't exist.
Ha ha, it gets worse.
I decided to pay for another month of Gold so I could at least get into the game and buy the classes. However when I entered the game and checked the SC shop character classes are not for sale - presumably it wasn't anticipated Gold level subscribers would need them.
I petitioned it and I got some half-arsed answer that there wasn't a problem since I was Gold now. Believe you me I sure as hell won't be Gold in a month's time.
It's a super game and I'm enjoying it but their Marketing nounce wouldn't fill a gnat's thimble. If I get too hacked off I could go and try Lotro for free - or could I? Nope, Codemasters still haven't released it in Europe. That particular debacle has lasted so long now that it's hard for people interested in European Lotro to have faith that Codemasters will ever get their act together - after all, they eventually passed the DDO ball back to Turbine after a year of dropping it.
Is it any wonder Blizzard is top dog? Sony, test out your systems as if you were customers yourselves. You can't keep asking people to endure account management hell just to play your titles. Codemasters, hire a minimum wage 17 year old with a GCSE in German to translate Lotro so you can get the game out. Or just push it out in English with an apology to speakers of other languages.